Full Profile : As a one stop solution we can provide telemarketing, sales, data cleanse, direct mail fulfilment, email broadcasts, inbound document management, goneaway updating, document scanning, and data capture. We have over 35 years experience in this sector and have specialisms with the Charity sector, Public sector, Finance Sector, Publishing sector, IT & Telecoms sector & Automotive sector. We also undertake work via a third party, often marketing, advertising, or market research agencies. We employ over 130 staff in the UK and are part of the DDC Group which employs over 3500 staff globally.
We have our own in house IT department which undertakes bespoke development for many of our clients campaigns, tailoring set up, output and reporting to meet individual client needs.
We have been commended on our flexible approach, turnaround times and quality of services.
Our clients like working with us because we give the same amount of attention to all our projects, making each client feel valued.
DDC has a minimum order fee of £5,000 for all contact centre campaigns.
Services : Fulfilment, Gonaways, Document Management, Document Scanning, data capture, inbound response handling, donation handling, inbound & outbound contact centre, data cleanse, survey completion, lead generation, telesales telemarketing
Testimonials :
Age Concern England:
“DDC OS provide us with a very comprehensive and efficient service. They currently carry out a wide range of response handling and fulfillment on our behalf, maintaining high levels of service to our supporters both current and new. The account management teams are proactive and attentive, allowing for a close working relationship which ensures processes run smoothly and that we are kept constantly informed on the progress of our campaigns.”
Sarah Mott,
Supporter Services Manager, Age Concern England
Reed Business Infromation:
"RBI has been working with DDC OS for many years. We have found them to be attentive, diligent and extremely accommodating. As a result, we made them our preferred supplier, concentrating 80% of our data verification campaigns with them.
To us, the key to maintaining a high level of service is frequent contact and the facility to adjust to a changing landscape that works with your requirements and DDC OS have never disappointed. They particularly excel in performing above the levels set and being proactive in proposing solutions to adjust campaigns that may be drifting off target.
It is a pleasure to work with DDC OS and we look forward to a continuing, successful partnership.”
Magdelena Alonso-Aragenu, Data Manager, Reed Business Information