Full Profile : Swift Research is a full service research agency, currently employing 65 permanent office based staff, including a 17-strong team of Research Executives supported by a team of 15 Data Specialists, fully conversant with all aspects of data handling & various analysis packages.
We work according to your requirements, on both an ad-hoc and a continuous basis. Some of our current continuous contracts include annual contracts for public perception and user satisfaction studies with 14 Police Forces across the UK (some of whom are joined together as a consortium). We are also an approved supplier to various other public sector organisations, such as Leeds City Council with whom we have a 3-year Framework Contract Agreement.
In addition we are suppliers to many large blue chip companies, such as Procter & Gamble, Masterfoods (Mars), and Audi, and we regularly track B2B customer satisfaction for organisations, such as vehicle leasing companies, the insurance industry, furniture manufacturers and various public sector organisations.
Our in-house telephone unit is fully equipped with CATI facilities and geared to studies demanding close monitoring or fast turnaround. A seven-day week, 24-hour operation enables us to maximise the effectiveness of business-to-business, international and domestic surveys. We employ a combination of regular and occasional (to allow for specialist topics, language specialists etc) interviewers. All interviewers are trained to MRS guidelines.
Services : On-line surveys, Web 2.0, CATI, Street Intercept, Door to door, Exit surveys, In-store observation, Focus groups, Panel work, B2B & B2C depth interviews, Sensory Lab, Field and tab, IT consultancy.
Testimonials :
‘Swift have always proven to be an efficient, reliable and flexible company to work with, producing high quality work to strict deadlines. The staff are readily available to answer queries, offer innovative solutions to any problems which may occur and take a genuine interest in the projects they undertake.’
Leeds City Council
‘Swift always provide us with a fast, reliable and professional service. They are always willing to assist with ad hoc requests and together we continuously look at ways of improving the survey process.’
Suffolk Constabulary
'A very efficient and effective team who provide a customised approach to West Yorkshire Police's business requirements. Always willing to help and always deliver as promised'
West Yorkshire Police
"Quality work, professional and helpful staff. A real pleasure to do business with."
North Wales Police
‘Thank you all for the great work you have done for BASES. I always enjoyed working with you so much . . . your commitment to client service and market research excellence has always been outstanding!’
BASES (The Nielsen Company)
The service from Swift is always excellent. The team embrace the projects as if they were their own. They question and probe to ensure the brief is met and the results are delivered. Would we recommend them - definitely yes!
Jackel International
