Full Profile : Combining passion with possibility

Every enquiry is an opportunity to shine and every one is a new challenge.

That’s what we like about research; you never know what you’re going to be asked to do tomorrow. It’s exciting, motivating and drives us to succeed.

We are very passionate about the experience we deliver to our clients. In recognition of our dedication to customer service, the Institute of Customer Service, has appointed us as an Associate Partner.

We continuously measure Customer Satisfaction for 30+ clients and we run the only Net Promoter(TM) benchmark in the new homes market.

Recent market research work has included feedback on new branding, member feedback for a trade association, a survey of eating and health for a major brand and insights research for a major B2B supplier.

Whilst we bring passion to our market research, we also bring a little science as well. Good research is about planning and design, populations, samples and sample sizes.

It’s also about choosing the right method.

We conduct research by telephone, web, email, post, street interviewing, executive interviewing and mystery shopping.

We undertake:
• Consumer Surveys,
• B2B Surveys
• Employee Satisfaction/Engagement surveys


We have partners who are members of:
• The Market Research Society
• Institute of Direct Marketing


The company is an Associate Partner of:
• The Institute of Customer Service

Services : Market Research, Face to face depth interviewing, Telephone Research, Web Surveys, Mail shot surveys, and focus groups. Supported by a UK network of field interviewers and research specialist.

Testimonials :
"Thank you for all your hard work to plan, carry out and deliver the results on time and on budget. The results have proved invaluable in the creation of our new branding. I look forward to working with you in the future." Magna Housing Group

“In-house were super efficient at setting up and conducting this research. They worked with us all the way through to ensure we were 100% happy and delivered the results in a timely and professional manner. We would not hesitate to use them again and recommend their excellent service to others.” McKenna Townsend PR

“We found In-house to be very perceptive about how our business works. They came up with workable solutions to our logistical problems and were fast and accurate in getting first cut date back to us. In addition, when we wanted to drill down in to the detail, they got back to us with surprising speed with relevant information. In-house were a joy to work with”. Miele

“We have been impressed with the enthusiasm and patience of the team. In particular your understanding of our business and what information is important to us, whilst being able to bring a fun and light-hearted element to the survey work deserves a special mention. This, without doubt, is what sets you apart from being just another research company”. Travel Parasol

A great improvement on the previous survey we did. It gives me a broad view of issues and repetitive problems. Redrow Homes

Full Profile : ibd specialises in helping small and medium sized businesses to achieve their goals. We provide you with experienced support, tailored to your needs. If you are not sure what your problem is, we will undertake a free business check to help identify your problem and then provide the experience and skills necessary to overcome it. All our advisers have extensive experience, coupled with deep business skills, enthusiasm and if necessary support from a rapidly growing UK and international network. With over 300 Advisers, you are never far away from the support and problem solving power that our network provides.
Whatever you need, we help by:
• carrying out diagnostic reviews to analyse the causes of problems
• delivering practical, independent advice to solve problems quickly
• delivering ongoing support
• identifying causes of problems rather than dealing with symptoms
• injecting new ideas to keep your business sharp
• providing strategic advice for the longer term development of the business
• rolling up our sleeves and getting involved and giving the management team the support they so often lack
We are focused on adding real value to the business that you have created. And we don’t stop thinking about your problem when we leave your office. Our ability to call on other specialist skills from within our network means that whatever the question, we can quickly find the answers and expertise that your business needs.

Services : ibd can help with every aspect of your business including:



business growth, market investigation, financial control, general management, IT, HR, mentoring and interim management

Testimonials :
Practical, straight talking and affordable
"ibd is the most practical, straight talking and affordable resource that I have found for small businesses. It operates a network of Business Advisers across the country that specialise in small to medium size businesses and nothing else."
"It ensures that all its advisers have real-life experience of running a business. This means that they can roll their sleeves up and help, if you want them to, as well as offering advice. It also means that behind each Adviser is a central resource, with expertise in everything from raising funding to avoiding insolvency".
"ibd will give you a free one-hour Business Health Check, and they are flexible in how and when they charge for their services".
Anna Hopkiss, Teach Yourself Books, "Small Business Health Check"

Professional
I would like to thank PH and PK for the professional manner in which you delivered the two day "Business Plan Rectification" workshop. It was exactly what was needed and was of great value.
As you are aware I have spent a long period of time researching and writing the Lifestyle Vouchers International Business Plan and had been assisted by a number of other Business Advisers along the way. You, however brought with you considerable business experience and have developed the Plan into a document that can be implemented in the real world and one that gives us confidence for the future.
Neil Rinaldi, MD - Lifestyle Vouchers International Ltd