Full Profile : Serveline IT established itself as a team of senior IT professionals and Microsoft Certified Systems Engineers that recognized the issues that many small businesses face in terms of either justifying the high costs of employing internal IT resources or dealing with external IT support companies that provide a re-active service, that cannot be relied upon to deal with issues promptly.

Serveline IT provides a complete managed IT support service, where a client’s whole IT system is pro-actively maintained by them to help the client focus on running their business most efficiently and profitably. Serveline IT are qualified to manage all of a client’s IT services, supporting their systems and providing the support they would expect if they had their own IT department at a fraction of the cost. For companies that use an external IT support provider, switching to a complete managed IT support service provides a pro-active support service at a fixed cost monthly cost with a clear service level agreement.

All Serveline engineers are industry certified across a wide range of products and platforms including Microsoft Infrastructure - Server and Desktop, Exchange Server, SQL Server, Sharepoint, Dynamics, Trend Micro.

Services : Managed IT Services. IT Support. IT Consultancy. Network Support. IT Management. IT Services. Network Management. Managed Services. Technical Support.Outsourced IT. Hosted Services. BPOS.

Testimonials :
Market leaders in flat part laser profiling, High Speed Lasers services the whole of the UK from their production facility in the West Midlands. Their customers span many different industry sectors from automotive to aerospace.

High Speed Lasers established a partnership with Serveline to allow internal staff resource to focus on their core business operations. “Maintaining our IT network is essential if we are to remain competitive - however it requires time, expertise and experience,” says Simon Wyatt, Managing Director at High Speed Lasers. “Just as our customers turn to us, as experts in our field, for their laser cutting needs rather than wasting resources buying their own laser cutting machinery, we turn to Serveline to manage our IT requirements.”

Glen Taylor – Operations Director at High Speed Lasers added “ the technology of our machines relies heavily on network availability. Our team of CAD designers deliver the schematics to the laser cutters via our networked design server. In the past, due to network issues and server downtime our machines could be sitting idle for hours at a time whilst our previous part-time IT consultant was unavailable or our internal IT guy was on holiday. This has cost us thousands in terms of lost production – it also impacts on our delivery times, which is key to ongoing customer satisfaction."

Full Profile : Quintadena is the only company in the United Kingdom focussed exclusively upon working with the award-winning QuoteWerks Quotation Software.

Quintadena supplies Quotation systems based around QuoteWerks, which can be tailored to the specific needs of your business if the basic system does not suffice.

Services : Contact Quintadena for:







Quotation Software



Order Processing Software



Invoicing Software



Web-enabling of any software



Integration of existing software systems



Software tailoring and development



Software training and implementation



Technical Support



Application Support

Testimonials :
Sign Art & Display is a small sign manufacturer in Devon.
Leigh Moxon, Managing Director, says:-

"When we first heard from Quintadena we had a specific problem. We are sign manufacturers, not office clerks; our staff are not skilled typists. The system we were using involved a great deal of typing of routine information, and then typing it all out AGAIN into another system to produce the production orders required in the workshop. Such a large amount of typing was taking an inordinate amount of time. We needed a system that would eliminate at least seventy-five per cent of this. Quintadena configured QuoteWerks to achieve this by creating numerous drop-down lists from which we can select all the relevant options, and then designing production paperwork to meet our needs. Then, when we realised after using the system that more configuration would be useful, they came online to our computer and made the further changes we asked for free of any additional charge. We now have a system which is much faster than was previously the case. We would strongly recommend QuoteWerks for anyone who needs to create a quoting and / or simple production management system for a small business, and we are delighted at the level of attention to detail and standard of service from Matt Rose and his colleagues at Quintadena".

Coolspirit
Unit 44
Station Lane Industrial Estate
Old Whittington
Chesterfield
S41 9QX
01246 454222

Coolspirit is a Data Storage Company that provides solutions and services to the UK's top businesses.

Alex Raban, Technical Services Manager, was looking for a system which would, very quickly and easily, allow for accurate pricing across the Sales Team, would produce detailed documentation very precisely tailored to the corporate image and provide a shared database of Quotations and orders.

Alex says, "the system does exactly 'what it says on the tin'. It makes the quotation process easier, quicker, and more accurate. It is reliable and in every way appropriate to our business needs. We are a computer-literate company, so we're not ringing the helpdesk every day with basic questions, but the people at Quintadena provide a high standard of technical support and are, above all, available when you need them. We always get a prompt response and our questions (sometimes outside the strict remit of QuoteWerks support) are answered politely and correctly".


Synergy Business Mobiles
Rossett Business Village
Llyndir Lane
Rossett
Wrexham
LL12 0AY
Tel: 01244 571915

Synergy Business Mobiles supplies mobile telecommunications to small and medium sized organisations, delivering the following key benefits:

Reduction in monthly operating costs.
Billing direct from the networks thus avoiding costly PAC code and other hidden charges.
High quality ongoing account management to keep costs firmly under control through our regular billing reviews.
Tailoring call plans to deliver the lowest monthly costs from the network you choose.
Account managers who are long-term salaried staff.
Jargon free, clear and sensible advice, focussed on our customers' best interests
Keith Richards, Managing Director, says, "we were looking for a solution that would provide consistent and accurate quotations across our sales team, and integrate seamlessly with our existing ACT CRM software.

The process by which mobile telephone contracts are calculated and quoted is not a straightforward one. For most obvious example, the cost of hardware which is given free at point of delivery has to be accounted for against earnings from the sale of the airtime which the hardware will use. Documentation is also quite involved, because each quotation needs not only to give the price to the potential customer, but also to provide an avenue whereby we can collect information for credit-checking.

The people from Quintadena were able to adapt QuoteWerks to meet all these documentary and pricing needs, and have been available since inception to guide us through any changes we have needed to make".

Services :

Full Profile : The Computer Help Co Specialises in providing IT support to the small businesses and the home user. Imagine making a single call and all of your computing worries are solved. Call our expert IT Support helpdesk team and they will deal with your problem straight away and if they are not able to resolve it remotely - we can send an engineer to you anywhere in London very quickly

We are also able to help you plan and implement your computer network, your telephone system, your new server, home workers and Voice over IP (VOIP). As well as fixing viruses, wireless and broadband issues, we can also help you with training and installation of equipment.

Services : Remote Controlled Helpdesk Support
IT Outsourcing
Onsite call-out Support
System Consultants
Networking
New Computers, laptops and pda's

Testimonials :
Being a technodummy not only had I not realised that my laptop was on the verge of extinction, but also I didn't know what I needed.

Sharif asked me a few questions and reeled off a list - it just seemed sensible to let him get on with it.

Less than a week later, not only had my computer arrived, but so had one of Sharif''s team who spent a couple of hours transferring files, software, setting things up and everything is going swimmingly. How painless was that? VERY! I couldn't believe that level of service still existed - very very helpful hardly seems to cover it! More like 'absolutely wizard!'
Lesley Morrissey - Owner, Inside News

Following on from my earlier testimonial - I've just been helped by Sharif's really, really helpful computer help and support team - very polite, I was kept informed at all stages, and they sorted my problem. The experience could not have been better - very impressed and highly recommend this service to everyone.

Thanks for setting up the perfect IT support team, Sharif
Barbara Saul - Internet Marketing Stategy

Full Profile : IT Lab provides IT support and security services for SME's - packed with Service Obsession! A Microsoft Gold Partner, our 100 strong team serves over 500 clients across London, the Midlands and the South West. Our mission is to transform IT into a competitive edge for our clients. If your current IT support is not up to scratch, how about switching to a service which is tailor-made for you?

Services : IT Support
IT Security
Disaster Recovery
Business Application Development
Voip

Services : Our expertise includes: Network Design and Installation - Security and Universal Threat Expertise - Infrastructure Services - Mobile Working - IP CCTV & Telephony - Outsourced IT Management

Testimonials :
Since engaging with Stratiis everything 'just works'. Their engineers are professional, knowledgeable and helpful and we would and do recommend them. - Group IT Director - 500 staff

I refer to Stratiis as a 'hidden gem'. They fixed our systems and all of the niggling issues which never seemed to get resolved have disappeared. I now have 100% confidence in our systems - MD - National Distribution Company

Stratiis took our 65 staff in 9 different locations from a disperse non-network to a centralised secure professional networked environment, streamlining our processes and providing benefits and value we just would not have believed before. The transition was easy because you made it that way. Keep up the good work! - CEO Business Development Company

Since engaging Stratiis Ltd, our whole IT perspective has changed: we feel supported; we know that we just have to call your team to get the essential help we need when we need it; we trust your knowledge and expertise because we have experienced it first hand. As accountants and business advisers, we rely heavily on our technology to work for us every time we switch it on, because our customers rely on us for that kind of information support.

I am delighted to be able to write to you to affirm your service and thank you fully for the way you have helped us in the first year of our contract. I am so delighted with your service that I am and will be recommending you to those firms in need of help. MD - Accountants

Full Profile : Calm I.T. Ltd is one of the UK's leading managed IT service providers. Focused on providing 1st class services to small and medium businesses.

We can provide felixible services that meet the requirements and budget of any business.

By getting a full understanding of your business we can provide a range of services that improve staff productivity and reduce your it expenses

Services : Virtual Helpdesk
Onsite Support
Network Managment and Monitoring
Network, Server and Computer Install Services
Broadband
Web Hosting
Voice Over IP Telephony
Network Cabling