Full Profile : IT Lab provides IT support and security services for SME's - packed with Service Obsession! A Microsoft Gold Partner, our 100 strong team serves over 500 clients across London, the Midlands and the South West. Our mission is to transform IT into a competitive edge for our clients. If your current IT support is not up to scratch, how about switching to a service which is tailor-made for you?

Services : IT Support
IT Security
Disaster Recovery
Business Application Development
Voip

Full Profile : We support the London area and the Home Counties.

Who are we?

IT Support, management & outsourcing services;
• Customers are between 2 & 200 users
• Customers include accountants, solicitors, PR & media agencies, charities, and a Football Club
• 5-years old
• 12-staff & growing
• 120-customers & growing
• Investors in People
• Microsoft Certified Partners

What we can do for you?

If you are; Owner / Office Manager
We do; Virtual IT Department
• Technical & Commercial Strategy
• Proactive & Reactive Support
• Pre-Pay or Fixed Price

If you are; IT Manager
We do; Complementary IT Department
• 3rd Level Support
• Projects
• Absence Cover
• Proactive & Reactive Support
• Pre-Pay or Project

If you are; IT Director / Financial Director
We do; Contractor Plus
• 1st & 2nd Level / Managed Helpdesk
• 3rd Level Support
• Projects
• Absence Cover
• Proactive & Reactive Support
• Pre-Pay, Project or Monthly Investment

What happens next?

1) Meet & Greet
2) Low Risk trial
3) Audit of systems & strategy moving forwards
4) Reduced IT risk & Improved IT value

Services : Services include - see full profile (for detail);





Virtual



Complementary



Contractor Plus

Testimonials :
Over 120 customers available to provide a reference to you, upon request.

Full Profile : Our clients tend to lack internal IT skills themselves and therefore look to SoftDesign to provide strategic IT direction as well as day-to-day help and support with their IT systems and infrastructure.

Clients benefit from SoftDesign’s continued commitment to skilled people, knowing that their supplier has the depth and breadth of resources to deliver a professional service that they could not otherwise obtain without incurring significant additional costs.

SoftDesign’s Managed Service:

>A single point of contact for all your IT services;
>Access to a multi-skilled, professional support team;
>Flexible arrangements for on-site and remote support;
>Comprehensive cover for sickness, holidays and other absences;
>Planned preventative maintenance
>Continuity of service by a dedicated Account Manager;
>Professional Project management
>Retain full control of your internal systems;

The effectiveness of SoftDesign’s approach is reflected in the maturity of its client relationships. In many cases, clients will have experienced significant growth and change over the years, ranging from mergers and acquisitions through to multi-site office relocations, all supported by SoftDesign.

Our commitment to quality is integral to our client partnerships as demonstrated by accreditations for both ISO9001:2000 and Investor in People

Services : Helpdesk, System and Infrastructure support

Hardware and software Maintenance

Preventative Maintenance

Project Management

Disaster Recovery and Business Continuity

Training and Consultancy

Testimonials :
Matheson & Co: Martin Henderson, Director.
(Part of the Jardine Matheson group)

"SoftDesign staff are knowledgeable, easy to deal with, flexible in their approach and extremely focused on the job in hand - I would have no reservations in recommending them".

Squire & Co Solicitors: Gary Thwaites, General Manager

SoftDesign have been providing a full IT support service to Squire & Co for nearly 10 years. As part of our managed service contract we enjoy excellent first line support from Softdesign's helpdesk and have a technician on site for one half day per week. Both services are invaluable to the smooth running of our business.

Trans Ocean Distribution Limited: Brendan P. McKenna, President and COO

The fact that we are functional around the world 24 hours a day means that without the use of our system, we are running blind losing both business and money. It is extremely encouraging to have a relationship with a ‘supplier’ that really does deliver what they say they will.

Knight Frank LLP: Peter Morris, Development Manager

…For me, the high points have been:
SoftDesign's technical competence. SoftDesign staff radiate the impression - in the nicest possible way - that this whole thing is a walk in the park for them, technically and in all other respects. What is more important, though, is that they make our users feel loved and wanted, and that their concerns and problems can and will be dealt with. For some of them, this is a real breath of fresh air.

Full Profile : Calm I.T. Ltd is one of the UK's leading managed IT service providers. Focused on providing 1st class services to small and medium businesses.

We can provide felixible services that meet the requirements and budget of any business.

By getting a full understanding of your business we can provide a range of services that improve staff productivity and reduce your it expenses

Services : Virtual Helpdesk
Onsite Support
Network Managment and Monitoring
Network, Server and Computer Install Services
Broadband
Web Hosting
Voice Over IP Telephony
Network Cabling

Full Profile : With support facilities in Central London and our Head Offices in Cardiff, we proactively support clients in London and the South East along the M4 corridor to Wales and the West Country.

By designing and implementing stable infrastructure with our bespoke server monitoring application, we also have happy clients as far a field as Nottingham.

With ABC IT, you can be assured that we will carry out the most appropriate action to any network problems that arise. We simply deliver what you need at a budget to suit your pocket, and we don't make a fuss of it.

ABC IT has Microsoft Certified System Engineers, Certified Cisco Network Associates, and staff with more practical experience in the Microsoft Windows Environment than you'd care to shake a stick at.

Whatever your issues, ABC IT has the resources to meet your requirements.

Areas of expertise:

o Remote/On-stite IT support and trouble shooting
o Heartbeat - our exclusive 24/7 server monitoring software
o Unlimited Telephone support
o Broadband solutions
o Remote access and Virtual Private Networking (VPN)
o Mobile Technology solutions
o Server/Workstation installation and support
o Anti-virus solutions
o Exclusive on-line helpdesk
o Complete IT system audit
o Voice over IP phone systems
o Secure online Backup solutions

At ABC we keep it simple by first looking to understand you, your business and your goals. Only then do we seek to provide you with solutions that will help you attain your goals.

Services : o IT Outsourcing



o IT Support



o Network Design/Optimisation



o Account Management



o Hardware/Software Procurement



o Asset Management



o Project Management

Testimonials :
"We recognised that ABC IT Consultancy could provide a forward-looking view of our strategy and where we are going with IT, and also help us with projects, such as databases and systems consolidation. We're looking at ABC in terms of consultancy as well as technical expertise - both are critical to us."

Sector - Trading Floors

"One major advantage of ABC IT Consultancy is their ability to provide monitoring of our network and high quality remote support - through their HEARTBEAT application."

Sector - Carbon Reduction

"In addition to performing an excellent virtual in-house IT role, ABC IT are able to help us with system upgrades and larger scale projects. Their helpdesk answers the scope of questions and problems that we encounter everyday and their on site teams are responsive and efficient."

Sector - Finance

"ABC IT have always been extremely professional and operate with integrity, not trying to sell us things we don't need. They have made conducting business easier with their remote acess services and on site support."

Sector - Production

"ABC's speed of response is excellent. The level of technical expertise and range and breadth of Services ABC IT Consultancy provide is exactly what we needed from an outsourced IT support provider."

Sector - Freight

"ABC IT is a 'rare find', fully committed to supporting your company's IT needs at the highest level."

Sector - Enterprise Business

Full Profile : Award winning Gold Microsoft partner, Advantage embraces quality in everything it does. Whether it’s a responsive helpdesk service to back up an existing IT department, or a fully outsourced IT team that is required, Advantage is able to provide a cost effective solution to managing the IT infrastructure using state-of-the-art tools, best practice procedures and quality IT personnel. AdvantageONE and AdvantageCHOICE offer companies the skills and services required to meet specific business needs and objectives. The managed services offering from Advantage provide a comprehensive solution to increasing the efficiency and productivity of IT departments today by: -Reducing the cost of both the set up and management of the IT infrastructure. -Increasing the service levels of IT to the business by increasing security, availability and reliability. -Increasing the capabilities of IT enabling organisations to work effectively. -Reducing the effort required to manage, operate and maintain IT. At Advantage, we have a proven track record of systems delivery. We can provide customised, scalable and cost-effective solutions to significantly improve IT and business performance. The services are built using the ITIL (IT Infrastructure Library) standard of industry best practise that combines the core features of Incident, Problem, Change and Configuration Management to deliver proactive and efficient IT management.

Services : General network administration, Network Support, Desktop Support, Server Support, Business Continuity Services, Security, Account Management, Helpdesk Service delivery management, Reporting.

Testimonials :
“Advantage offers a complete solution, not only supporting the network where onsite IT is unable to but also in supporting the financial packages such as Dynamics GP and FRx. When remote support has not been sufficient, there has always been someone willing to do an onsite visit to complete any necessary tasks or to offer advice and assistance. Advantage offers remote monitoring of the network 24/7 and I have even been able to contact them over the weekend during one or two crises.” Paul De Marigny, Capcom

“We knew from the outset that we needed expert help to ensure that our systems were set up intelligently and then managed effectively. We wanted to get on with building the company, not building a server. Advantage has been excellent – they took the time to understand our business and have helped us to solve day to day problems and issues, as well as plan for the future. Advantage’s managed services team knows us so well. They know us as individuals and understand which of our staff are more technically competent than others. We are not specialists in IT which is why it’s extremely important to get a voice on the end of the phone that’s patient and understanding. We don’t have to worry about it. If we have a problem – from the very small to the large and potentially catastrophic – we just make a telephone call and we know that the managed services team will be working to sort it out quickly and effectively." Rosemary Hennings, Galliard Healthcare Communications.

Full Profile : Our aim is to ensure that your computers are not your problem. We monitor PC's for viruses as well as ensure backups through regular testing. We check over your Server/s daily to ensure nothing goes wrong. We provide instant remote control & telephone technical help just when you need it. As Microsoft Certified Partners we have proven expertise in all Microsoft based systems and our consultants can offer advice around you and your business needs.

Services : Anti-Virus Monitoring & Prevension. Off-Site Backups. Full Network Management. Patch Management. Internet Service Provision. Remote Support Contracts. Hardware Maintenance. Software Support.