Full Profile : SMART is an Investor in People and a member of the Institute of Customer Service. Our dynamic telemarketing teams will generate qualified sales appointments for your sales force to attend. We will consistently deliver outstanding results to help you to grow your business, as we are entirely focussed on maximising your business sales potential.

Established in 1996, the SMART contact centre has represented major brand names in both the UK and US, covering a wide sector of industries.

WINNING FORMULA:
Our business development teams build successful working relationships between you - the client - and your customers. Our clients see us as a seamless extension of their own companies - to your customers we are 'you' - a winning formula that achieved £67m of new business opportunities for one of our clients during one year alone.

QUALITY CONTROL:
In addition to qualified sales leads, with SMART's intelligent profiling you receive a high quality, intelligently profiled database of targeted sales contacts, giving your company a highly valuable sales & marketing tool. We also identify gaps in your marketplace and act on them.

TRACKABLE PERFORMANCE:
SMART's expertise is supported by our state-of-the-art client extranet facility which enables you to track your campaign's live progress and view up-to-the-minute reports on-line, 24/7. You can view our performance successfully growing your business, and extract reports in real time from your own desk using the SMART REVEAL™ extranet

Services : Telemarketing, Appointment Generating, Intelligent Data Cleansing, Customer Profiling, Call Handling, Exhibition Management, Inbound/Outbound Call Centre Services, 24/7 online tracking, extranet, CRM

Testimonials :
One of our FTSE clients describes our call centre team as:

"The MI5 intelligence of our business, becoming an integral part of our marketing strategy, helping us to realise and reach our full potential."

"A winning formula that achieved £67m of new business opportunities for us during one year alone."

Full Profile : iClose are a specialist business development agency that was created by 2 sales professionals with the vision of becoming the UK's first fully managed sales support solutions provider.

iClose look at the sales cycle in a holistic manor and can bespoke a package to suit almost any businesses sales requirements offering services ranging from data purchasing and profiling right through to lead generation and appointment setting.

iClose's success comes down to the staff and their ability to add real value to client projects by drawing upon real life sales experiences and knowledge and it is because of this fact that we are rapidly becoming one of the fastest growing business development agencies in the UK today.

iClose offer a premium service that is as far as we are aware unmatched by anyone in the marketplace and be used to support your current sales function or as fully managed outsourced alternative.

Services : Data purchase, data cleansing, data profiling, lead generation and appointment setting.

Full Profile : With over 25 years of B2B telemarketing and direct marketing experience, Market Makers understand the importance of a unique approach to every company’s telemarketing plan. This is why we offer a fully bespoke service, where every aspect of your campaign is tailored to suit your telemarketing objective as effectively as possible. We can work with you on any campaign to: •Generate leads from either existing or new consumer databases •Generate appointments for your sales team to increase their opportunities •Contact previously unconverted customers, to turn these into new prospects •Approach existing customers for customer service or market research purposes •Promote new incentives, product ranges or customer schemes Your campaign will be fully monitored and reported on using our innovative in-house data management, call recording and analysis system, allowing you full transparency at every stage, and enabling you to clearly see the return made on your initial investment. Our whole staff force is head-hunted for their superior telemarketing skills, to ensure that your team will maximise the potential of your campaign with a level of professionalism and maturity representative of your company. Whether you are looking for a one-off project or interested in an ongoing telemarketing partnership, Market Makers will work with you to create the ideal model for your telemarketing outsourcing requirements.

Services : Our telemarketing services include - Appointment Generation, Lead Generation, Sales Lead Generation, Appointment Booking, Market Research, Product Promotion, Direct Mail Fax and Email Follow Up, Conference & Exhibition Attendance Sign Up

Testimonials :
Here are just a few comments our clients had to say about Market Makers and our services. We are happy to provide you with a further and extensive list of testimonials and case studies if requested.

Incode International

“Market Makers conducted a professional, well managed and cost effective Telemarketing campaign for us, which more than fulfilled the original brief”

IBP Academy

“Market Makers conducted a professional and effective Telemarketing Campaign for us which met the original brief. We have decided to use their services on an ongoing basis for the remainder of 2006, in order to assist us in achieving our Sales, Turnover and Growth goals”

Pilkington

“Excellent. All aspects of the service from the initial meeting, brief for the project, implementation, reporting, feedback and final analysis have been first class. They are very friendly and professional people and it is a pleasure to work with them.”

Full Profile : As a one stop solution we can provide telemarketing, sales, data cleanse, direct mail fulfilment, email broadcasts, inbound document management, goneaway updating, document scanning, and data capture. We have over 35 years experience in this sector and have specialisms with the Charity sector, Public sector, Finance Sector, Publishing sector, IT & Telecoms sector & Automotive sector. We also undertake work via a third party, often marketing, advertising, or market research agencies. We employ over 130 staff in the UK and are part of the DDC Group which employs over 3500 staff globally.

We have our own in house IT department which undertakes bespoke development for many of our clients campaigns, tailoring set up, output and reporting to meet individual client needs.

We have been commended on our flexible approach, turnaround times and quality of services.

Our clients like working with us because we give the same amount of attention to all our projects, making each client feel valued.

DDC has a minimum order fee of £5,000 for all contact centre campaigns.

Services : Fulfilment, Gonaways, Document Management, Document Scanning, data capture, inbound response handling, donation handling, inbound & outbound contact centre, data cleanse, survey completion, lead generation, telesales telemarketing

Testimonials :
Age Concern England:

“DDC OS provide us with a very comprehensive and efficient service. They currently carry out a wide range of response handling and fulfillment on our behalf, maintaining high levels of service to our supporters both current and new. The account management teams are proactive and attentive, allowing for a close working relationship which ensures processes run smoothly and that we are kept constantly informed on the progress of our campaigns.”

Sarah Mott,

Supporter Services Manager, Age Concern England

Reed Business Infromation:

"RBI has been working with DDC OS for many years. We have found them to be attentive, diligent and extremely accommodating. As a result, we made them our preferred supplier, concentrating 80% of our data verification campaigns with them.

To us, the key to maintaining a high level of service is frequent contact and the facility to adjust to a changing landscape that works with your requirements and DDC OS have never disappointed. They particularly excel in performing above the levels set and being proactive in proposing solutions to adjust campaigns that may be drifting off target.

It is a pleasure to work with DDC OS and we look forward to a continuing, successful partnership.”

Magdelena Alonso-Aragenu, Data Manager, Reed Business Information