Full Profile : Award winning Gold Microsoft partner, Advantage embraces quality in everything it does. Whether it’s a responsive helpdesk service to back up an existing IT department, or a fully outsourced IT team that is required, Advantage is able to provide a cost effective solution to managing the IT infrastructure using state-of-the-art tools, best practice procedures and quality IT personnel.
AdvantageONE and AdvantageCHOICE offer companies the skills and services required to meet specific business needs and objectives.
The managed services offering from Advantage provide a comprehensive solution to increasing the efficiency and productivity of IT departments today by:
-Reducing the cost of both the set up and management of the IT infrastructure.
-Increasing the service levels of IT to the business by increasing security, availability and reliability.
-Increasing the capabilities of IT enabling organisations to work effectively.
-Reducing the effort required to manage, operate and maintain IT.
At Advantage, we have a proven track record of systems delivery. We can provide customised, scalable and cost-effective solutions to significantly improve IT and business performance.
The services are built using the ITIL (IT Infrastructure Library) standard of industry best practise that combines the core features of Incident, Problem, Change and Configuration Management to deliver proactive and efficient IT management.
Services : General network administration, Network Support, Desktop Support, Server Support, Business Continuity Services, Security, Account Management, Helpdesk
Service delivery management, Reporting.
Testimonials :
“Advantage offers a complete solution, not only supporting the network where onsite IT is unable to but also in supporting the financial packages such as Dynamics GP and FRx. When remote support has not been sufficient, there has always been someone willing to do an onsite visit to complete any necessary tasks or to offer advice and assistance. Advantage offers remote monitoring of the network 24/7 and I have even been able to contact them over the weekend during one or two crises.” Paul De Marigny, Capcom
“We knew from the outset that we needed expert help to ensure that our systems were set up intelligently and then managed effectively. We wanted to get on with building the company, not building a server. Advantage has been excellent – they took the time to understand our business and have helped us to solve day to day problems and issues, as well as plan for the future. Advantage’s managed services team knows us so well. They know us as individuals and understand which of our staff are more technically competent than others. We are not specialists in IT which is why it’s extremely important to get a voice on the end of the phone that’s patient and understanding. We don’t have to worry about it. If we have a problem – from the very small to the large and potentially catastrophic – we just make a telephone call and we know that the managed services team will be working to sort it out quickly and effectively." Rosemary Hennings, Galliard Healthcare Communications.