Full Profile : As a one stop solution we can provide direct mail fulfilment, email broadcasts, inbound document management, goneaway updating, document scanning, and data capture. We have over 35 years experience in this sector and have specialisms with the Charity sector, Public sector, Finance Sector, Publishing sector, IT & Telecoms sector & Automotive sector. We also undertake work via a third party, often marketing, advertising, or market research agencies. We employ over 130 staff in the UK and are part of the DDC Group which employs over 3500 staff globally.
We have our own in house IT department which undertakes bespoke development for many of our clients campaigns, tailoring set up, output and reporting to meet individual client needs.
We have been commended on our flexible approach, turnaround times and quality of services.
Our clients like working with us because we give the same amount of attention to all our projects, making each client feel valued.
Services : Fulfilment, Gonaways, Document Management, Document Scanning, data capture, inbound response handling, donation handling.
Testimonials :
Age Concern England:
“DDC OS provide us with a very comprehensive and efficient service. They currently carry out a wide range of response handling and fulfillment on our behalf, maintaining high levels of service to our supporters both current and new. The account management teams are proactive and attentive, allowing for a close working relationship which ensures processes run smoothly and that we are kept constantly informed on the progress of our campaigns.”
Sarah Mott,
Supporter Services Manager, Age Concern England
Till Receipt Handling, Scanning & Data Capture - Largest Bespoke Market Research Company Globally:
DDC provided the client with a combined on-shore / off-shore solution. The till receipts are initially handled, sorted and scanned in the UK. The images are then transmitted to our advanced facility in Manilla where operators manually capture the required data. A set of strict validation rules were agreed with the client to limit the data capture to only relevant data, thus providing a cost effective solution. From receipt to capture the data, files are returned to the client via FTP within a 72-hour period, and at critical reporting times this is reduced to 24-hours. Once the captured data and its image are sent to the client they are stored within our secure offices for a period of time to enable image archiving if required at a later date. Paper copies are also stored before being securely destroyed. The end to end solution is fully auditable and includes stringent quality measures and validation.
The Client Said: “The transition process from our previous supplier to DDC was handled in a personal but professional manner which enabled us to change quickly, with no loss in service, and allowed us to reap the benefits in a short time period. The same DDC personnel are consistently involved in every aspect of the relationship, which is very important to us. The results speak for themselves and the flexibility and high level of service we receive from DDC has been a major factor in making this a positive relationship which we hope will continue to develop.”